Tenantoir / Contact Us
Contact Us
Questions about the app, your subscription or your data? We are happy to help.
1. Email support
| contact@tenantoir.com | |
| Response time | Within 5 business days |
| Business hours | Monday to Friday, 9:00 AM to 6:00 PM IST |
Email is our support channel. For anything urgent about the security of your account, use the subject "URGENT - Security Issue" and we will prioritise it.
2. Business details
| Business name | Tenantoir |
|---|---|
| Address | Silchar, Assam, India |
| GST number | 18BLUPB3265J1ZP |
| Service | Digital property management app (rent collection for landlords and PG owners) |
3. What we can help with
- Account and subscription: sign-up, billing, cancellation, payment issues.
- Payments: rent payments, receipts and payouts to your bank account.
- The app: bugs, sync problems and how features work.
- Properties and tenants: adding properties, invitations, dues, complaints and reports.
- Your data: corrections and account deletion.
4. How to write to us
To help us reply quickly, please include:
- the email address you registered with;
- a clear subject, for example "Subscription help" or "Delete my account";
- a description of the problem and, if it is a bug, screenshots and your app version and device;
- for payment questions, the payment reference and date.
5. Quick answers
How do I cancel my subscription?
In the app, go to Menu, then Subscription. See the Refund & Cancellation Policy.
How do I delete my account?
In the app, go to Menu, then Delete account, or see Delete Account / Data Deletion.
Is my data safe?
Yes, data is encrypted in transit and passwords are stored hashed. Read the Privacy Policy.
Do tenants pay for the app?
No. Tenants use Tenantoir free of charge.
6. Grievance redressal
To raise a complaint about the service or how we handled your data, email contact@tenantoir.com with the subject "Grievance". We will acknowledge and respond within 5 business days.