Tenantoir / Privacy Policy
Privacy Policy
This Privacy Policy applies to the Tenantoir mobile app, listed on Google Play as “Rent Manager: PG, Hostel, Flat” (in Hindi, “Rent Manager: Kiraya PG Hostel”; previously “Rent Manager & PG Management” and “Rent Manager: Kiraya & PG App”; package name com.tenantoir), and to the website tenantoir.com. Both are developed and operated by Luxivya Enterprises. It explains what information we collect, why we collect it, who we share it with and the choices you have. Tenantoir is used by property owners (landlords and PG / hostel owners) and by their tenants.
1. Who we are
Luxivya Enterprises (“we”, “us”) is the developer of the Tenantoir app, published on Google Play by Luxivya Enterprises under the name “Rent Manager: PG, Hostel, Flat” (package name com.tenantoir; in Hindi, “Rent Manager: Kiraya PG Hostel”; earlier listing names: “Rent Manager & PG Management” and “Rent Manager: Kiraya & PG App”), and operates the website at tenantoir.com. Tenantoir is a product of Luxivya Enterprises. We are based in Silchar, Assam, India. You can reach us at contact@tenantoir.com.
2. Information we collect
| Category | What it includes | Why we need it |
|---|---|---|
| Account details | Name, email address, phone number, business name (owners), password (stored hashed) | To create and secure your account and let owners and tenants find each other in the app |
| Rental records | Properties, floors, rooms and beds, rent, dues, payments, receipts, complaints, stay and move-out history | To provide the service: dues, collections, ledgers, reports and complaint tracking |
| Owner payout details | Bank account number, IFSC, PAN and registered address | Used only to create the owner's payout account with Razorpay so that rent can be routed to the owner's bank account |
| Payment information | Payment status, amounts and reference numbers | To show payment history and send receipts. Card, UPI and net banking details are entered with Razorpay and are not stored by us |
| Country | Your country, worked out from your network address and your phone's region setting. This is not your precise location | To choose the right currency, price and payment region for owner subscriptions |
| Subscription details (owners) | Plan, status, renewal and cancellation dates and Razorpay reference numbers | To give access to owner features and manage automatic renewal |
| Device and app information | App version and basic device information | To diagnose problems and give support |
| Notification token | A push notification token for your device | To send you notifications such as new dues, payments and complaint updates. You can turn notifications off in your phone settings |
| App usage events | Events such as app install, sign-up and screens opened, with an advertising or app instance identifier | To understand how the app is used and measure where new users come from |
We do not show ads in the app, we do not track your precise location and we do not sell your data.
3. How we use your information
- To provide the app: managing properties, tenants, dues and payments.
- To process rent payments and owner subscriptions through Razorpay, and to route rent to the owner's bank account.
- To send transactional emails such as tenant invitations and payment receipts.
- To give support, fix bugs and keep the service secure.
- To meet legal, tax and accounting obligations.
5. Security
Data is encrypted in transit using HTTPS and passwords are stored hashed. Access to our systems is limited to what is needed to run the service. No system is completely secure, so please use a strong password and keep your device and email account safe. If you believe your account has been compromised, email contact@tenantoir.com straight away.
6. How long we keep data
We keep your data for as long as your account is active. After you ask us to delete your account, we delete your data within 30 days, except for records that the law requires us to keep, such as financial and tax records, which are kept for the legally required period. Details are on the Delete Account / Data Deletion page.
Some records are shared with other people, for example an owner's history of rent and payments. After you delete your account those records stay in anonymised form, so they can no longer be linked to you. If a subscription payment fails or lapses, your tenant data is never deleted for that reason.
7. Your rights and choices
- Access and correct your details in the app, or ask us to do it.
- Request deletion of your account by emailing our support team. In the app, Menu, then Delete account opens that email for you. See Delete Account / Data Deletion.
- Ask questions or raise concerns about how we handle your data by emailing contact@tenantoir.com.
8. Children
Tenantoir is not intended for people under 18 and we do not knowingly collect information from them.
9. Where data is processed
Our service providers may store or process data on servers located outside your own state or country. We rely on them to protect it under their own security commitments and their agreements with us.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. If a change is significant we will tell you in the app or by email.
11. Contact and grievance redressal
For questions, requests or complaints about your privacy, contact Luxivya Enterprises (developer of Tenantoir) at contact@tenantoir.com, Silchar, Assam, India. We aim to respond within 5 business days.
This Privacy Policy is governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in India.