Tenantoir / Refund & Cancellation Policy
Refund & Cancellation Policy
This policy explains how to cancel a Tenantoir owner subscription and when we refund a charge. It should be read with the Subscription Terms. Tenants use Tenantoir free of charge.
1. Summary
| Topic | What applies |
|---|---|
| Free trial | 2 days free after sign-up. It is free, so there is nothing to refund. |
| Renewals | Monthly (Rs 299) and yearly (Rs 2,999) plans renew automatically at the start of each period until cancelled. |
| Cancel | Any time, in the app: Menu, then Subscription. |
| After cancelling | No further renewals. Access continues until the end of the period already paid. |
| Refunds | Not given for unused time, except where the law requires it or for a duplicate or erroneous charge. |
| Processor | Payments and refunds are handled through Razorpay. |
2. How to cancel
- Open the Tenantoir app.
- Go to Menu, then Subscription.
- Choose to cancel your subscription and confirm.
Cancelling stops future renewals. You keep access to owner features until the end of the period you have already paid for. To avoid being charged for the next period, cancel before the renewal date shown in the Subscription screen. If you cannot cancel in the app, email contact@tenantoir.com from your registered email address.
3. When we refund
Charges that have already been made are not refunded for unused time, for example if you cancel part-way through a month or a year. We refund a charge only:
- where the law requires it; or
- where you were charged twice for the same period (a duplicate charge) or charged in error (an erroneous charge).
Duplicate or erroneous charge? Email contact@tenantoir.com within 7 days of the charge, with your registered email and the payment reference. We will review it and, if it qualifies, refund it to the original payment method through Razorpay. The time it takes to reach you depends on your bank or payment method.
4. Free trial
The 2-day free trial costs nothing and needs no card, so no refund applies to it. If you do nothing after the trial, no subscription starts.
5. Failed renewals
If a renewal payment fails, Razorpay retries a few times. If it still fails, the subscription is halted and access to owner features pauses until a payment succeeds. Tenant data is never deleted because of non-payment.
6. Rent paid to an owner
Rent that a tenant pays through the app goes to the owner's bank account and is a matter between the tenant and the owner. If you believe a rent payment was made twice or in error, tell the owner and email contact@tenantoir.com, and we will help look into it.
7. Contact and grievance redressal
Email contact@tenantoir.com. We aim to reply within 5 business days.
This policy is governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in India.